TenPod
Privacy Policy

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1. Scope

This Privacy Policy explains how TenPod collects, uses, discloses and protects personal information when providing our AI‑enabled platform for Recruitment, HR and Payroll.

2. What we collect

• Account & billing: names, work emails, phone numbers, organisation details, payment method and transaction metadata.
• HR/Recruitment/Payroll data: identifiers, contact details, employment history, qualifications, work‑rights status, identity attributes/documents (where submitted), and workflow notes.
• Device & usage: IP address, device/browser info, timestamps, logs, diagnostics and security telemetry.
• Verification data: limited identifiers required to perform government work‑rights validation and proprietary identity checks you authorise.

3. How we use personal information

• Provide, secure, maintain and improve the Service;
• Perform work‑rights validation via official government services when initiated by you and lawfully authorised; Immigration and citizenship Website
• Communicate about service, billing and security;
• With consent or as permitted by law, send service‑related or marketing communications (with easy unsubscribe per the Spam Act). ACMA

4. Legal basis/authority under Australian law

We handle personal information as reasonably necessary for our functions/activities and take reasonable steps to keep it secure (APP 11); we support access and correction (APP 12/13); and manage cross‑border disclosures under APP 8. OAIC

5. Disclosures

• Government verification services for work‑rights checks you initiate and are authorised to perform; Immigration and citizenship Website
• Subprocessors that host or support our systems (under data protection and confidentiality obligations);
• Professional advisers and legal/regulatory authorities where required.

We do not sell personal information.

6. Cross‑border disclosures

If personal information is disclosed to overseas recipients (e.g., escalated support or global security response), TenPod will take reasonable steps to ensure those recipients do not breach the APPs and acknowledges potential accountability under s 16C. OAIC

7. Security

We apply technical and organisational measures appropriate to the risk (encryption in transit/at rest, RBAC, MFA for privileged roles, logging, vulnerability management). If an eligible data breach is likely to cause serious harm, TenPod will notify affected individuals and the OAIC as soon as practicable per the NDB scheme. OAIC

8. Retention

We retain personal information for your subscription term and as needed to provide the Service, then destroy or de‑identify it when no longer required. If an account is unpaid for 180 days, TenPod may delete Customer Data per our Terms. (See APP 11.2 on destruction/de‑identification.) OAIC

9. Your choices & rights

• Access & correction: You may request access to or correction of personal information we hold about you (APP 12/13). OAIC
• Marketing: You can opt out of marketing at any time; commercial messages will include an unsubscribe that is easy and at low/no cost (e.g., action within 5 business days). ACMA

10. Cookies & analytics

We use cookies or similar technologies for authentication, session management and analytics. You can manage cookies in your browser.

11. Contact & complaints

Privacy Officer – TenPod Pty Ltd
legal@tenpod.com.au | 470 St Pauls Terrace, Fortitude Valley QLD 4006
If you are unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC). OAIC