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Last updated: 9 September 2025
Provider: TenPod Pty Ltd (ACN 687 438 526)
Registered office: 470 St Pauls Terrace, Fortitude Valley QLD 4006, Australia
Legal contact: legal@tenpod.com.au
These Terms of Use (“Terms”) are a binding agreement between TenPod Pty Ltd (“TenPod”, “we”, “us”, “our”) and the customer identified in an order form, online sign‑up, or admin console (“Customer”, “you”). By creating an account, accessing or using the TenPod platform, you accept these Terms.
2.1 Platform. TenPod provides an autonomous agentic AI software‑as‑a‑service for Recruitment, HR, and Payroll workflows. Certain features facilitate identity verification and the transmission of minimal data to official government work‑rights verification services when you enable them and have lawful authority. We do not provide legal, migration, or employment advice; you remain responsible for final decisions and compliance. Immigration and citizenship Website
2.2 Third‑party infrastructure. TenPod may use third‑party infrastructure and subprocessors (including Australian‑based facilities) to provide the Service. For security and commercial reasons, we do not publicly list specific vendors in these Terms.
2.3 Changes & betas. We may modify features or provide betas/experimental features “as is.” Where practical, we will give reasonable notice of material changes.
3.1 Authority. You represent that you have authority to bind the Customer.
3.2 Credentials. You must protect credentials, keys and tokens; you are responsible for activities under your accounts.
3.3 Suspension. We may suspend or restrict access immediately if required by law, to mitigate security risks, for suspected fraud/misuse/material breach, or for non‑payment (see §6). Access may be withheld until outstanding amounts are paid.
Your users must comply with the Acceptable Use Policy (AUP) set out below (and incorporated here). Breach of the AUP is a material breach.
5.1 Definitions. “Customer Data” means data you or your users submit (e.g., candidate, employee, payroll data). “Output” means content generated by the Service from your inputs.
5.2 Ownership. You retain ownership of Customer Data. TenPod retains all rights in the Service and underlying IP. Subject to these Terms, TenPod grants you a non‑exclusive right to use Outputs for your internal business purposes.
5.3 Use of Customer Data. We process Customer Data solely to provide, secure, maintain and improve your TenPod workspace, including quality and safety. We do not sell personal information.
5.4 Government checks. Where enabled, you authorise TenPod to send only the minimum necessary identifiers to the Australian Government’s visa entitlement verification service and return results to you. You are responsible for ensuring lawful authority/consent for such checks. Immigration and citizenship Website
5.5 De‑identified/aggregated data. We may use de‑identified or aggregated data to improve the Service if it cannot reasonably identify an individual or your organisation.
6.1 Pricing model. Fees are AUD $0.35 per “node trigger” + 10% GST, metered when a process is triggered by a user or automation.
6.2 Invoicing. Unless otherwise agreed, we invoice monthly in arrears and may charge a saved payment method on or after the invoice date. Prices are exclusive of GST; GST will be added as applicable.
6.3 Non‑payment. If any amount is unpaid after the due date, we may suspend access. If an account remains unpaid for 180 days, TenPod may delete Customer Data under §10. Access is not restored until arrears are paid.
6.4 No refunds. Except where required by law, fees are non‑refundable.
7.1 Term. These Terms continue until terminated.
7.2 Cancellation. You may cancel at any time via the admin console. Fees accrued to the cancellation date remain payable.
7.3 Termination for cause. Either party may terminate for material breach not cured within 30 days of notice.
7.4 Effect. On termination/cancellation, access is disabled. If your account has no outstanding balance, you may request an export of Customer Data within 30 days. Thereafter, deletion proceeds per §10.
8.1 Australian Privacy Principles. TenPod handles personal information in line with the APPs (including APP 11 security, APP 12 access and APP 13 correction, and APP 8 cross‑border disclosures). OAIC+1
8.2 Notifiable Data Breaches. If an eligible data breach is likely to result in serious harm, TenPod will notify affected individuals and the OAIC as required. OAIC
8.3 Cross‑border disclosures. If we disclose personal information overseas (e.g., escalated support), we will take reasonable steps to ensure recipients do not breach the APPs, and acknowledge potential accountability under s 16C. OAIC
8.4 Direct marketing. Any direct marketing will comply with the Spam Act 2003 and ACMA guidance (e.g., consent and a functional unsubscribe). ACMA
9.1 AI & Service disclaimer. The Service and Outputs are provided “as is” and “as available.” AI‑generated content may be incomplete or inaccurate. You must apply human oversight, especially for employment, immigration and payroll decisions.
9.2 ACL. Nothing in these Terms excludes or limits non‑excludable consumer guarantees under the Australian Consumer Law. Where permitted, our liability is limited to re‑supply of the services or the cost of re‑supply. ACCC
10.1 Active accounts. We retain Customer Data for your subscription term and as needed to provide the Service.
10.2 Non‑payment. After 180 days of unpaid debt, TenPod may delete Customer Data from active systems and backups in the ordinary backup cycle.
10.3 Legal holds. Deletion may be delayed where required by law or necessary to establish, exercise or defend legal claims.
11.1 Customer indemnity. You agree to defend and indemnify TenPod against third‑party claims arising from (a) your unlawful use, (b) Customer Data, or (c) your failure to obtain lawful authority/consent for identity or work‑rights checks.
11.2 TenPod IP indemnity. TenPod will defend and indemnify you against third‑party claims that the Service (as provided by TenPod) directly infringes IP rights, excluding combinations, unauthorised modifications, or use contrary to documentation.
To the maximum extent permitted by law and subject to §9.2, TenPod’s aggregate liability in any 12‑month period is limited to the fees you paid in that period. TenPod is not liable for indirect, incidental or consequential loss, loss of profits, or loss of data (except where prohibited).
Each party will protect the other’s Confidential Information and use it only to perform this Agreement.
You grant TenPod a royalty‑free licence to use feedback to improve the Service. We will not use your name or logos in publicity without consent.
Governing law: Queensland, Australia; venue: Queensland courts. Assignment only with consent (not unreasonably withheld), except TenPod may assign in connection with merger or sale. If any provision is unenforceable, the remainder remains effective. Notices to TenPod: legal@tenpod.com.au.
